Jahangir Mohammed

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Putting Manufacturers in Control of Device Communications

As a Web-based application, an M2M control center has no software to install and manage

Countless companies rely on machine-to-machine (M2M) communications, from asset tracking to fleet management to security and beyond. However, very few companies that offer integrated communications services have what they need to effectively manage this aspect of their system.

The time has come to put the power of device communications management where it belongs - in the hands of the device manufacturers. With a Web-based application offering a unified control center for all machines, device manufacturers gain complete insight into communications performance on a machine-by-machine basis as well as the power to act on that insight. As discussed below, these can be significant advantages in the M2M arena.

Scale global operations
At the click of a mouse, users can get insight into data communications in order to understand and maximize performance. Users can also view opportunities to grow profitably, realizing revenue and cost benefits with no IT involvement. All aspects of a company's global data communications can now be managed in real time.

Simplify deployments with automatic provisioning
An M2M control center lets users set the activation state of one, many, or all devices with the click of a mouse. Bulk provisioning can be done with simple file uploads. All provisioning edits are instant, so users never wait for changes to take affect.

Manage real-time performance
Malfunctioning devices can transmit massive amounts of data before users become aware of the problem. With access to an M2M control center, users can set overage limits, which either flag the device as it reaches a threshold or automatically suspends communications once a limit is reached.

Reduce operational costs with deep insight
With all device information in one place, access to real-time, month-to-date, and billing cycle usage information is a snap. Users can drill through invoices for simplified billing reconciliation. Billing can be aggregated across all devices or segmented by customers. With detailed billing reports, users can analyze their true wireless M2M communications costs.

Control devices through existing applications
An M2M control center can also integrate third-party applications via an API. Standards-based API calls from these applications can control key components of the control center application, including device management and reporting capabilities.

Resolve issues faster with real-time diagnostics
Control center users can instantly view status and usage information for problem diagnosis. Users can check provisioning status; see connection session history including date, time, and data volume consumed; view real-time communications status including date and time of session establishment; APN used; and IP address assigned to each M2M device.

Gather information designed for each business, in real-time
Every business is unique, so users can designate their own searchable demographics. No complicated schemes (ICCID, IMSI, MSISDN) are required to track devices. The control center lets users designate criteria and groupings, such as serial numbers, customer names, or account IDs to suit individual business needs.

Send SMS messages to devices
For devices that receive commands via SMS messages, mobile-originated and mobile-terminated SMS messages can be easily sent directly from the control center.

Gain competitive advantage by empowering end-customers
With an M2M control center, M2M device manufacturers can give their end-customers role-based visibility and control of their devices via pass-through features. This capability separates the M2M manufacturer from its competition by giving end-customers control of their business.

Provide international users their choice of language
An M2M control center can be configured to let each user work in his or her preferred language, e.g., English, German, French, Spanish or Portuguese.

Go live in hours, with no IT investment
As a Web-based application, an M2M control center has no software to install and manage. The site is hosted by the service provider, so it requires no IT involvement to set up or maintain.

With M2M companies acquiring visibility and control over their devices, new opportunities will arise to optimize and expand their businesses. Whether they are building out their international operations or eliminating operational inefficiencies, an M2M control center application that puts power in the users' hands promises to introduce a new era in M2M communications.

More Stories By Jahangir Mohammed

Jahangir Mohammed is CEO of Jasper Wireless, a licensed global machine-to-machine (M2M) mobile operator delivering the first and only service platform for connecting and managing machines around the world.

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